Refund policy
Return & Refund Policy
At Koka Beauty, we want your shopping experience to be clear, pleasant, and reliable. If your order arrives with an issue or you need to request a return, please review our policy below and contact us for support.
Return & Refund Summary
Returns are accepted within 30 days of delivery.
Customers are responsible for return shipping costs.
A 5% refund/restocking fee may apply.
Final sale items are not eligible for return or refund.
Return Eligibility
You may request a return within 30 days of delivery. To qualify, the item must be unused, in its original condition, and returned with the original packaging. We may require your order number or proof of purchase before processing the request.
Non-Returnable Items
For hygiene and safety reasons, opened or used skincare, beauty, personal care, or similar products cannot be returned.
Gift cards, final sale items, clearance products, and customized or personalized items are also not eligible for return or refund.
How to Request a Return
Please contact us at support@kokaskin.online with your order number and reason for return.
If your item arrived damaged, defective, or incorrect, please include clear photos of the product and packaging so we can review your case quickly.
Refunds
After we receive and inspect your returned item, we will notify you by email. If approved, your refund will be issued to your original payment method, minus any applicable 5% refund/restocking fee.
Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.
Damaged or Wrong Orders
Please inspect your package as soon as it arrives. If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery so we can assist with an eligible refund, replacement, or exchange.
Contact Us
Trade name: Koka Beauty
Address: 14069 Tierra Delfin Dr, El Paso, TX 79938
Phone: +1 915-504-4507
Email: support@kokaskin.online